{"id":1487,"date":"2025-09-25T14:37:02","date_gmt":"2025-09-25T14:37:02","guid":{"rendered":"http:\/\/escale-rhum.ch\/?page_id=1487"},"modified":"2025-09-30T19:27:56","modified_gmt":"2025-09-30T19:27:56","slug":"politique_retour","status":"publish","type":"page","link":"https:\/\/escale-rhum.ch\/de\/politique_retour\/","title":{"rendered":"Politique de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1487\" class=\"elementor elementor-1487\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d905504 e-flex e-con-boxed e-con e-parent\" data-id=\"6d905504\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-14be72b5 elementor-widget elementor-widget-text-editor\" data-id=\"14be72b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"192\" data-end=\"249\">Politique de retour et remboursement \u2013 Escale Rhum S\u00e0rl<\/h1>\n<p data-start=\"251\" data-end=\"377\"><strong data-start=\"251\" data-end=\"271\">Escale Rhum S\u00e0rl<\/strong><br data-start=\"271\" data-end=\"274\" \/>Rue du Bourg 28, 1920 Martigny (VS), Suisse<br data-start=\"317\" data-end=\"320\" \/>Email : <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"328\" data-end=\"347\">info@escale-rhum.ch<\/a><br data-start=\"347\" data-end=\"350\" \/>Site : <a class=\"decorated-link\" href=\"https:\/\/escale-rhum.ch\/de\/\" target=\"_new\" rel=\"noopener\" data-start=\"357\" data-end=\"375\">www.escale-rhum.ch<\/a><\/p>\n<hr data-start=\"379\" data-end=\"382\" \/>\n<h2 data-start=\"384\" data-end=\"403\">Notre engagement<\/h2>\n<p data-start=\"405\" data-end=\"627\">Chez Escale Rhum, nous faisons tout pour que chaque commande vous apporte enti\u00e8re satisfaction.<br data-start=\"500\" data-end=\"503\" \/>Cependant, si un produit ne correspond pas \u00e0 vos attentes, nous vous offrons une proc\u00e9dure de retour simple et transparente.<\/p>\n<hr data-start=\"629\" data-end=\"632\" \/>\n<h2 data-start=\"634\" data-end=\"666\">Droit de retour sous 14 jours<\/h2>\n<p data-start=\"668\" data-end=\"965\">Si vous souhaitez nous renvoyer de la marchandise, vous pouvez le faire dans un <strong data-start=\"748\" data-end=\"806\">d\u00e9lai de 14 jours apr\u00e8s la r\u00e9ception de votre commande<\/strong>.<br data-start=\"807\" data-end=\"810\" \/>Merci de bien vouloir <strong data-start=\"832\" data-end=\"900\">nous informer par e-mail \u00e0 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"861\" data-end=\"880\">info@escale-rhum.ch<\/a> avant tout renvoi<\/strong> afin que nous puissions organiser le traitement de votre retour.<\/p>\n<p data-start=\"967\" data-end=\"995\">La marchandise doit \u00eatre :<\/p>\n<ul data-start=\"996\" data-end=\"1077\">\n<li data-start=\"996\" data-end=\"1015\">\n<p data-start=\"998\" data-end=\"1015\"><strong data-start=\"998\" data-end=\"1013\">non ouverte<\/strong><\/p>\n<\/li>\n<li data-start=\"1016\" data-end=\"1077\">\n<p data-start=\"1018\" data-end=\"1077\"><strong data-start=\"1018\" data-end=\"1056\">emball\u00e9e dans son carton d\u2019origine<\/strong> et en parfait \u00e9tat<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1079\" data-end=\"1230\">Pour des raisons de s\u00e9curit\u00e9 alimentaire et de qualit\u00e9, <strong data-start=\"1135\" data-end=\"1229\">nous n\u2019acceptons pas les bouteilles ouvertes, endommag\u00e9es ou sans leur emballage d\u2019origine<\/strong>.<\/p>\n<hr data-start=\"1232\" data-end=\"1235\" \/>\n<h2 data-start=\"1237\" data-end=\"1255\">Frais de retour<\/h2>\n<p data-start=\"1257\" data-end=\"1348\">Les frais de retour sont <strong data-start=\"1282\" data-end=\"1316\">\u00e0 la charge compl\u00e8te du client<\/strong>, sauf dans les cas suivants :<\/p>\n<ul data-start=\"1349\" data-end=\"1468\">\n<li data-start=\"1349\" data-end=\"1407\">\n<p data-start=\"1351\" data-end=\"1407\">Vous avez re\u00e7u les <strong data-start=\"1370\" data-end=\"1394\">mauvaises bouteilles<\/strong> par erreur<\/p>\n<\/li>\n<li data-start=\"1408\" data-end=\"1468\">\n<p data-start=\"1410\" data-end=\"1468\">L\u2019article est <strong data-start=\"1424\" data-end=\"1438\">d\u00e9fectueux<\/strong> ou incomplet \u00e0 la livraison<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1470\" data-end=\"1592\">Dans ces situations, Escale Rhum S\u00e0rl prend en charge les frais de retour et organise le remplacement ou le remboursement.<\/p>\n<hr data-start=\"1594\" data-end=\"1597\" \/>\n<h2 data-start=\"1599\" data-end=\"1615\">Remboursement<\/h2>\n<p data-start=\"1617\" data-end=\"1675\">Une fois votre retour re\u00e7u et v\u00e9rifi\u00e9 par notre \u00e9quipe :<\/p>\n<ul data-start=\"1676\" data-end=\"1999\">\n<li data-start=\"1676\" data-end=\"1837\">\n<p data-start=\"1678\" data-end=\"1837\">Si les conditions de retour sont respect\u00e9es, nous proc\u00e9derons au <strong data-start=\"1743\" data-end=\"1769\">remboursement int\u00e9gral<\/strong> via le <strong data-start=\"1777\" data-end=\"1803\">m\u00eame moyen de paiement<\/strong> utilis\u00e9 lors de votre commande.<\/p>\n<\/li>\n<li data-start=\"1838\" data-end=\"1999\">\n<p data-start=\"1840\" data-end=\"1999\">Si le produit retourn\u00e9 ne respecte pas les crit\u00e8res (bouteille ouverte, emballage endommag\u00e9, produit incomplet), aucun remboursement ne pourra \u00eatre effectu\u00e9.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2001\" data-end=\"2116\">Le d\u00e9lai de remboursement varie g\u00e9n\u00e9ralement entre <strong data-start=\"2052\" data-end=\"2079\">5 et 10 jours ouvrables<\/strong>, selon votre \u00e9tablissement bancaire.<\/p>\n<hr data-start=\"2118\" data-end=\"2121\" \/>\n<h2 data-start=\"2123\" data-end=\"2134\">\u00c9changes<\/h2>\n<p data-start=\"2136\" data-end=\"2412\">En cas de produit d\u00e9fectueux, endommag\u00e9 ou d\u2019erreur de pr\u00e9paration, nous pouvons remplacer votre article par un produit identique, sous r\u00e9serve de disponibilit\u00e9.<br data-start=\"2297\" data-end=\"2300\" \/>Veuillez nous contacter \u00e0 <strong data-start=\"2326\" data-end=\"2349\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2328\" data-end=\"2347\">info@escale-rhum.ch<\/a><\/strong> avant tout retour pour que nous puissions organiser l\u2019\u00e9change.<\/p>\n<p data-start=\"2414\" data-end=\"2502\">Adresse de retour :<br data-start=\"2433\" data-end=\"2436\" \/>Escale Rhum S\u00e0rl<br data-start=\"2452\" data-end=\"2455\" \/>Rue du Bourg 28<br data-start=\"2470\" data-end=\"2473\" \/>1920 Martigny (VS) \u2013 Suisse<\/p>\n<hr data-start=\"2504\" data-end=\"2507\" \/>\n<h2 data-start=\"2509\" data-end=\"2535\">Conseils pour le retour<\/h2>\n<ul data-start=\"2537\" data-end=\"2814\">\n<li data-start=\"2537\" data-end=\"2630\">\n<p data-start=\"2539\" data-end=\"2630\">Utilisez un <strong data-start=\"2551\" data-end=\"2579\">service de suivi d\u2019envoi<\/strong> pour garantir la bonne r\u00e9ception de votre colis.<\/p>\n<\/li>\n<li data-start=\"2631\" data-end=\"2720\">\n<p data-start=\"2633\" data-end=\"2720\">Emballez soigneusement les bouteilles afin d\u2019\u00e9viter toute casse pendant le transport.<\/p>\n<\/li>\n<li data-start=\"2721\" data-end=\"2814\">\n<p data-start=\"2723\" data-end=\"2814\">Nous vous recommandons d\u2019opter pour une <strong data-start=\"2763\" data-end=\"2786\">assurance transport<\/strong> pour prot\u00e9ger votre retour.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2816\" data-end=\"2819\" \/>\n<h2 data-start=\"2821\" data-end=\"2845\">Assistance et contact<\/h2>\n<p data-start=\"2847\" data-end=\"2911\">Pour toute question concernant les retours et remboursements :<\/p>\n<ul data-start=\"2912\" data-end=\"3007\">\n<li data-start=\"2912\" data-end=\"2947\">\n<p data-start=\"2914\" data-end=\"2947\">Email : <strong data-start=\"2922\" data-end=\"2945\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2924\" data-end=\"2943\">info@escale-rhum.ch<\/a><\/strong><\/p>\n<\/li>\n<li data-start=\"2948\" data-end=\"3007\">\n<p data-start=\"2950\" data-end=\"3007\">Adresse : <strong data-start=\"2960\" data-end=\"3007\">Rue du Bourg 28, 1920 Martigny (VS), Suisse<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3009\" data-end=\"3012\" \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Politique de retour et remboursement \u2013 Escale Rhum S\u00e0rl Escale Rhum S\u00e0rlRue du Bourg 28, 1920 Martigny (VS), SuisseEmail : info@escale-rhum.chSite : www.escale-rhum.ch Notre engagement Chez Escale Rhum, nous faisons tout pour que chaque commande vous apporte enti\u00e8re satisfaction.Cependant, si un produit ne correspond pas \u00e0 vos attentes, nous vous offrons une proc\u00e9dure de retour [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1487","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de retour - EscaleRhum.ch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/escale-rhum.ch\/de\/politique_retour\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour - EscaleRhum.ch\" \/>\n<meta property=\"og:description\" content=\"Politique de retour et remboursement \u2013 Escale Rhum S\u00e0rl Escale Rhum S\u00e0rlRue du Bourg 28, 1920 Martigny (VS), SuisseEmail : info@escale-rhum.chSite : www.escale-rhum.ch Notre engagement Chez Escale Rhum, nous faisons tout pour que chaque commande vous apporte enti\u00e8re satisfaction.Cependant, si un produit ne correspond pas \u00e0 vos attentes, nous vous offrons une proc\u00e9dure de retour [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/escale-rhum.ch\/de\/politique_retour\/\" \/>\n<meta property=\"og:site_name\" content=\"EscaleRhum.ch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61579168031030\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-30T19:27:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/escale-rhum.ch\/wp-content\/uploads\/2025\/09\/Logo-Version-Final-Logo-Rhum-et-Sens-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/escale-rhum.ch\/politique_retour\/\",\"url\":\"https:\/\/escale-rhum.ch\/politique_retour\/\",\"name\":\"Politique de retour - EscaleRhum.ch\",\"isPartOf\":{\"@id\":\"http:\/\/escale-rhum.ch\/de\/#website\"},\"datePublished\":\"2025-09-25T14:37:02+00:00\",\"dateModified\":\"2025-09-30T19:27:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/escale-rhum.ch\/politique_retour\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/escale-rhum.ch\/politique_retour\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/escale-rhum.ch\/politique_retour\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/escale-rhum.ch\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de retour\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/escale-rhum.ch\/de\/#website\",\"url\":\"http:\/\/escale-rhum.ch\/de\/\",\"name\":\"Escale Rhum\",\"description\":\"Voyagez \u00e0 travers les saveurs authentiques de l\u2019\u00eele Maurice.\",\"publisher\":{\"@id\":\"http:\/\/escale-rhum.ch\/de\/#organization\"},\"alternateName\":\"escale-rhum.ch\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/escale-rhum.ch\/de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"http:\/\/escale-rhum.ch\/de\/#organization\",\"name\":\"Escale Rhum\",\"alternateName\":\"escale-rhum.ch\",\"url\":\"http:\/\/escale-rhum.ch\/de\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"http:\/\/escale-rhum.ch\/de\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/escale-rhum.ch\/wp-content\/uploads\/2025\/09\/Logo-Version-Final-Logo-Rhum-et-Sens-4.png\",\"contentUrl\":\"https:\/\/escale-rhum.ch\/wp-content\/uploads\/2025\/09\/Logo-Version-Final-Logo-Rhum-et-Sens-4.png\",\"width\":500,\"height\":500,\"caption\":\"Escale Rhum\"},\"image\":{\"@id\":\"http:\/\/escale-rhum.ch\/de\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/profile.php?id=61579168031030\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de retour - EscaleRhum.ch","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/escale-rhum.ch\/de\/politique_retour\/","og_locale":"de_DE","og_type":"article","og_title":"Politique de retour - EscaleRhum.ch","og_description":"Politique de retour et remboursement \u2013 Escale Rhum S\u00e0rl Escale Rhum S\u00e0rlRue du Bourg 28, 1920 Martigny (VS), SuisseEmail : info@escale-rhum.chSite : www.escale-rhum.ch Notre engagement Chez Escale Rhum, nous faisons tout pour que chaque commande vous apporte enti\u00e8re satisfaction.Cependant, si un produit ne correspond pas \u00e0 vos attentes, nous vous offrons une proc\u00e9dure de retour [&hellip;]","og_url":"https:\/\/escale-rhum.ch\/de\/politique_retour\/","og_site_name":"EscaleRhum.ch","article_publisher":"https:\/\/www.facebook.com\/profile.php?id=61579168031030","article_modified_time":"2025-09-30T19:27:56+00:00","og_image":[{"width":500,"height":500,"url":"https:\/\/escale-rhum.ch\/wp-content\/uploads\/2025\/09\/Logo-Version-Final-Logo-Rhum-et-Sens-2.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"2\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/escale-rhum.ch\/politique_retour\/","url":"https:\/\/escale-rhum.ch\/politique_retour\/","name":"Politique de retour - EscaleRhum.ch","isPartOf":{"@id":"http:\/\/escale-rhum.ch\/de\/#website"},"datePublished":"2025-09-25T14:37:02+00:00","dateModified":"2025-09-30T19:27:56+00:00","breadcrumb":{"@id":"https:\/\/escale-rhum.ch\/politique_retour\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/escale-rhum.ch\/politique_retour\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/escale-rhum.ch\/politique_retour\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/escale-rhum.ch\/"},{"@type":"ListItem","position":2,"name":"Politique de retour"}]},{"@type":"WebSite","@id":"http:\/\/escale-rhum.ch\/de\/#website","url":"http:\/\/escale-rhum.ch\/de\/","name":"Escale Rhum","description":"Voyagez \u00e0 travers les saveurs authentiques de l\u2019\u00eele Maurice.","publisher":{"@id":"http:\/\/escale-rhum.ch\/de\/#organization"},"alternateName":"escale-rhum.ch","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/escale-rhum.ch\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"},{"@type":"Organization","@id":"http:\/\/escale-rhum.ch\/de\/#organization","name":"Escale Rhum","alternateName":"escale-rhum.ch","url":"http:\/\/escale-rhum.ch\/de\/","logo":{"@type":"ImageObject","inLanguage":"de","@id":"http:\/\/escale-rhum.ch\/de\/#\/schema\/logo\/image\/","url":"https:\/\/escale-rhum.ch\/wp-content\/uploads\/2025\/09\/Logo-Version-Final-Logo-Rhum-et-Sens-4.png","contentUrl":"https:\/\/escale-rhum.ch\/wp-content\/uploads\/2025\/09\/Logo-Version-Final-Logo-Rhum-et-Sens-4.png","width":500,"height":500,"caption":"Escale Rhum"},"image":{"@id":"http:\/\/escale-rhum.ch\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/profile.php?id=61579168031030"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/escale-rhum.ch\/de\/wp-json\/wp\/v2\/pages\/1487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/escale-rhum.ch\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/escale-rhum.ch\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/escale-rhum.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/escale-rhum.ch\/de\/wp-json\/wp\/v2\/comments?post=1487"}],"version-history":[{"count":5,"href":"https:\/\/escale-rhum.ch\/de\/wp-json\/wp\/v2\/pages\/1487\/revisions"}],"predecessor-version":[{"id":1827,"href":"https:\/\/escale-rhum.ch\/de\/wp-json\/wp\/v2\/pages\/1487\/revisions\/1827"}],"wp:attachment":[{"href":"https:\/\/escale-rhum.ch\/de\/wp-json\/wp\/v2\/media?parent=1487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}